WE DO NOT ALLOW RETURNS ON EXPLOSIVES: THESE PRODUCTS INCLUDE FIREWORKS, SMOKE GRENADES AND SPARKLERS. One a Class 1 Explosive has left our care and supervision, we are unable to attest to its proper storage and handling. As a result, we cannot safely resell the item to another customer. If Fireworks, Smoke Grenades or Sparklers are stored under relatively cool and dry conditions, they do not spoil/ Hence, if there is a reason that you are unable to use these products for their intended occasion, rest assured that you can make them good for your next occasion--even if that is long into the future. Please feel free to contact us with any questions regarding Fireworks storage.
RETURNS OF NON-DANGEROUS GOODS (e.g. Confetti, Flying Lanterns, LED items, etc.):
You can return any NON-DG product you purchase from us within 30 days as long as it is unopened. Please note the following conditions:
* Return-Shipping fees (if applicable) will apply
* Returns made within 1-7 days from the receipt of your purchase will be issued a full refund
*.Returns made within 7-30 days from the receipt of your purchase will be issued a Store Credit.
Contact Information for ROCKET Fireworks Inc:
Head Office: 14 Advance Rd, Etobicoke, Ontario, Canada, M8Z 2T4
Local Tel: 416-456-5057 | Toll-Free Tel: 1-888-502-5278
Toll- Free Fax: 1-866-835-8371