1. I'M HAVING TROUBLE VIEWING YOUR ONLINE PRODUCT VIDEOS.
(a) If video will not open then you may have to download the most recent version of Flash Player
(b) If Video opens but displays only a Black screen then you must disable Pop-Up Blocker, AdBlocker Plus or other Anti Pop-Up Software in your Browser
(c) Alternative Solution: View videos directly on the Rocket.ca YouTube Channel
2. WHAT MAKES A GOOD FIREWORKS SHOW?
No matter what is the size of your display, a good fireworks show is one with a variety of effects--a sampling of items from each category--and a strong finish. We recommend building your fireworks display from the ground up (literally!), by starting with Fountains or a large spinning Wheel. Next, move to aerial items, progressing from smaller to larger fireworks and gradually increasing the intensity of your display. For your finale, make a statement with one or more of our high-impact Multi-Shot Cakes. Keep in mind that a good show always has a strong finish: a truly 'grand' finale will make your fireworks display one to remember!
3. SHOULD ALL FIREWORKS BE BURIED IN THE GROUND OR IN A BUCKET OF SAND?
Not all fireworks must be buried before lighting, but a majority of them should be. It is very important to familiarize yourself with your fireworks prior to setting up your display. All Canadian-approved fireworks have a bilingual label describing the item's effect and indicating the proper method for safe ignition and usage. Determine in advance whether you must bury an item so that you do not have to fumble around in the dark to determine the proper safety precautions. Note that, no matter what is stated on the label, the safest practice is to bury, brace or secure all aerial Fireworks. Please refer to our Fireworks Lighting Instructions for specific information on the set-up and ignition of Rocket fireworks. Please also read our General Safety Instructions prior to setting up your display.
5. ALWAYS KEEP YOUR UNUSED FIREWORKS COVERED AND AWAY FROM YOUR IGNITION AREA.
It's tempting to keep your unused fireworks items close at hand so you can grab a new firework as the previous one finishes (thereby maintaining a flow). But be careful not to keep your unused fireworks too close! The reason is that if a stray spark or shot hits your yet-to-be-used pile, you can lose all your fireworks in one giant blast. This could easily result in an injury. You should always keep your unused fireworks covered, either with an inflammeable tarp or in a cardboard box. Keep these fireworks well away from your lighting area. We encourage you to enjoy fireworks by playing safe!
6. UNTAPE FUSES: ADVANCE PREPARATION FOR YOUR FIREWORKS DISPLAY
We recommend that you remove the tape or protective covering from all fireworks fuses in advance of your Display. This will ensure a smooth, uninterrupted flow to your show, as each piece will be ready for placement and ignition when your event begins.
7. HOW LONG DO FIREWORKS LAST / WHAT IS THE SHELF-LIFE OF FIREWORKS?
Fireworks have a shelf life of at least 2-3 years so long as they are protected from dampness, excessive humidity or moisture. Although a firework will likely continue to function beyond this time, chemical degradation may result in less vivid colour or a slightly lower shooting height.
8. WHAT HAPPENS IF I RECEIVE A DUD OR DAMAGED PRODUCT?
Rocket Fireworks guarantees the good condition of any product you purchase from us. Although it is extremely rare for fireworks to fail or misfire, we have a no-questions-asked return policy in the event that one of your items is damaged or fails to work properly. Simply notify us in writing or bring the item in to one of our stores and we'll gladly exchange or credit your account for your next purchase.
9. HOW DO I DISPOSE OF FIREWORKS SAFELY?
To safely dispose of spent Fireworks, please take the following 3 steps:
(a) Soak. Completely submerge fireworks in a bucket of water. Allow to soak overnight.
(b) Wrap. Double wrap soaked fireworks in plastic wrap or plastic bags so they do not dry out.
(c) Dispose. Place wrapped bags in regular household garbage and take to your local solid waste facility.
*** Never throw dud or spent Fireworks into a firepit or campfire: there may be residual powder left inside the Firework, which can become extremely volatile if exposed to flame!
10. IS IT SAFE TO STORE OR TRANSPORT FIREWORKS IN MY CAR?
It is perfectly safe to transport Class 1.4G (Family/Consumer) Fireworks in your car, truck or van. Up to 75kg can be transported in a private passenger vehicle. However, you should:
(a) Always place them in the trunk, not in the passenger compartment of the vehicle. In the absence of a trunk (e.g., van or pick-up truck), transport fireworks in a non-sparking container with a lid (e.g., a cardboard box) so they are not in direct sunlight.
(b) Do not smoke while loading, transporting or unloading fireworks.
11. CAN I LIGHT FIREWORKS OFF YEAR-ROUND, OR AM I RESTRICTED TO SPECIFIC HOLIDAYS?
The rules & regulations on lighting Class 7.2.1 (Family/Consumer) Fireworks differ in each area. For example, some municipalities in Canada allow fireworks to be set off at any time of the year, whereas in others the local by-laws restrict fireworks usage to certain days or times (or, in a few cases, even prohibit them altogether). Often, you can download the 'Fireworks Bylaw' for your area from your local City Hall's website. Otherwise, you can obtain information on the regulations in your municipality by calling your local fire department. In most cases, you can get permission to do a display on your property even if it is the off-season in your locale.
12. DO YOU SELL CANNON FUSE / WHERE CAN I BUY FIREWORKS FUSE?
In order to buy Fireworks fuse in Canada, you must be licensed as a Pyrotechnic Supervisor by NRCan's Explosives Regulatory Division. For igniting Fireworks safely from a distance, you may also want to look at our Consumer Fireworks Ignition Systems. For information on obtaining your License, please check the following link: Explosives Regulatory Division - Canada"
13. WHERE CAN I LIGHT FIREWORKS? CAN I GO MY LOCAL PARK OR SCHOOLYARD?
Legally speaking, Consumer/Family Fireworks can only be set off on private property, with the consent or permission of the property owner. This means that you can hold your display at your home or cottage, or at a privately-owned wedding facility, golf club, banquet hall, etc. This being said, however, it is common practice--and a longstanding tradition--for Canadians from coast-to-coast to gather together at local schoolyards, parks or 'street parties' in celebration of Victoria Day, Canada Day or other official fireworks holidays. If you choose to join your neighbours in celebrating thusly, we simply urge you to use the same courtesy, common sense and safety precautions that you would use in your own backyard.
14. GLOSSARY OF CANADIAN FAMILY FIREWORKS CATEGORIES:
View or Print this handy Fireworks Reference Sheet, which depicts and describes the various types of Fireworks available from Rocket Fireworks Canada.
15. HOW FIREWORKS FUNCTION / ANATOMY OF FIREWORKS / HOW FIREWORKS ARE MADE:
We always receive requests about how fireworks are made. There are some excellent educational or reference sites on this subject, including: (1) A Nova Series feature on Fireworks, with Videos, Science and a Teacher's Guide (2) PBS Rough Science: a look at the making of fireworks, inlcuding practical descriptions of Colours, Lift-Charges and Fusing (3) The Chemistry of Firework Colours at About.com (4) an informative presentation on Fireworks by Atlas Pyro and (5) an in-depth explanation of various types of fireworks at HowStuffWorks.com
16. BEWARE OF THE BAIT AND SWITCH!
Some Canadian fireworks companies repackage existing fireworks and then charge inflated retail prices; or they misrepresent the MSRP (Manufacturer's Suggested Retail Price) to make it seem as if you are receiving a large discount, whereas in fact they are charging the regular List Price or even more! Companies that repackage are banking on the fact that you will not be able to comparison shop because of their relabeling. As a consequence, they feel they can charge whatever they wish. In the end, we can only recommend that you judge quality against quality and value against value. Take a good look at what you are buying: Compare and save!